From last week:
FROM: BIG INSURANCE CLIENT
Just to let you know the letter you just sent out had the WRONG claim number. PLEASE change your records. THANKS.
Big Insurance Client
TO: SECRETARY X
This bad claim number is throughout our entire correspondence file. Will you please change them all so it doesn't happen again?
FROM: SECRETARY X
It is not bad throughout all correspondence and it is on the chart correctly. There is nowhere to change it. Just be careful when you are saving as.
TO: SECRETARY X
It needs to be changed on everything so that it doesn't accidently happen again. I saved the letter from the initial letter to the clerk. You and I are not the only ones that access the file and re-save documents. Whoever uses the electronic files needs to be able to rely on the documents being correct.
Going back and forth on these things is not productive. I will change it myself because it needs to be done.
Entire email exchange forwarded to Associate.
After that email, Secretary X approached me to tell me that she noticed this problem in the beginning of the case, but that we just need to remember to check the case spreadsheet. (So, I thought, if you had changed it by yourself when you noticed the problem, the client wouldn't think we are incompetent and we wouldn't be having this conversation? You're right, Secretary X, we should all remember that the file is wrong instead. THAT makes more sense.Not to mention what a huge waste of time it is to have to double check every case number, claim number, etc. whenever you draft something.)
I told her she was being ridiculous. That went over well (you're right, it didn't).